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    • ABOUT JACK
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Growing Your Service Business

Telling Your Value Story

Unlike selling "things" you can see, touch and put in a shopping cart... service business growth depends on telling your value story in ways that clearly communicate "ideas" that buyers can't see, feel, or experience directly.


Your value story must be strong enough to generate leads for new business, and compelling enough to retain current clients for long-term growth.


Your story must be clear enough to seamlessly communicate what you do, and who you do it for, while building credibility and trust in you and your business.


Your value story is your toolset for separating you from your competition, embedding your brand in your client's brain, and staying connected to your clients... forever

Getting Your Story Right

In many respects, business growth is a communication problem that can be addressed with clear communication strategy and well-crafted copy.


You might be thinking... copywriting... AI can do that for me...right?


Not really!  Here's why.


AI is a powerful tool with many marketing uses. But... AI doesn't understand what you're trying to achieve, and doesn't have the marketing experience to ask the right questions. 


Service is a person-to-person business, and AI isn't a person. AI has no way of knowing your clients needs or your marketplace. AI only knows what someone told it about something that may (or may not) be similar


Your business is unique. AI has no idea how your value is different from your competition. 


To close these yawning gaps we WORK TOGETHER to craft copy solutions that fit your growth goals and challenges.

Working Together

Objectives, Priorities, Resources, Expectations

First, we collaborate on what you want to achieve and which of those achievements are most important to you.


Then we take a hard look at the internal and external resources and technologies you are willing to commit to achieving those objectives.    growth objectives / priorities

Deeply Understand Your Market, Customers, Current Messaging

Next, we exchange ideas until we have a clear mutual understanding of your business, your customers, your marketplace, and your competitors. 


together we look at customer pain points, fears, decision triggers, objections, and biases. we explore specific problems your customers want and need solved


We analyze your maret to identify demand gaps, opportunities, challenges. We review your current marketing actions, expenditures, and results, and look closely at yours and your competitors strengths and weaknesses   market and competitive research

Clarify Your Value Proposition

Then we work together defining, refining, and clarifying your solutions to customer problems


We identify why customers buy..or don't buy from you now. We check-out customer objections, and concerns about your service or value.


We clarify your unique value proposition, differentiators, competitive advantages, and perceived brand value.    selling intangible value

Plotting Your Value Story

Just because your story is about business, it doesn't have to be dry and relentlessly serious.


Clients are also people... who like to be entertained, like to learn, and enjoy an engaging story, well told. 


Together, we'll plot your value story, creating a value story outline that aligns your growth objectives, capabilities and business personality with client needs at every touch point of their relationship with your business. content strategy

Telling Your Story, One Engaging Piece at a Time... Forever

And finally... we work together, turning your outline into content that clearly communicates your value story, in the most effective way for every client contact point...


...from pre-contact research, through the purchase cycle, to post-sale "value update", and the "Hi, how you doin'?" years down the road.


Some ways we use your value story to grow your service business


  • Pre-purchase research (website) - Simplify site navigation / Web pages
  • Lead generation - email / landing pages / blog posts
  • Client retention - Newsletters / email
  • Proof of value - Case studies
  • Sales enablement - Sales process content
  • Long-term brand value - Consistency of all the above
  • Thought leadership - white papers / eBooks
  • Client retention - Consistency of all the above

the never ending story 


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