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Growing Your Service Business

Telling Your Value Story

Unlike selling "things" you can see, touch, and put in your shopping cart... service business growth depends on telling your value story in ways that clearly communicate "ideas" that buyers can't see, feel, or experience directly.


Your value story must be strong enough to generate leads for new business, and human enough for current clients to like and stay with you.


Your story must be clear enough to seamlessly communicate what you do, and who you do it for, while being professional enough to build credibility and trust in you and your business.


Your value story is your most powerful tool-set for separating you from your competition, embedding your brand in your client's brain, and staying connected to your clients.

Getting Your Story Right

In many ways, service business growth is a communication problem, made actionable by clear communication strategy, well-crafted copy and relevant content.


You might be thinking... copywriting and content... AI can do that for me...right?


Not really!  Here's a few reason why that doesn't work.


AI is a powerful tool with many marketing uses, but AI doesn't have the capability to actually know what you're trying to accomplish.


AI has no way of knowing your clients needs, personalities, or eccentricities, and has no idea how your service value is different from your competitors.


AI is like a perpetually new employee, always waiting for you to tell them what to do... then simply following directions, because It doesn't have the capability to actually understand, develop, or implement your growth strategy. 


Someday that may change, but for now, growth strategy development and implementation requires skilled, experienced

people.  


To close these capability gaps, we (you, me, team) WORK TOGETHER to craft copy and content that align your client pain points with your value solutions, growth goals and challenges.


Here's how.

Working Together

Objectives, Priorities, Resources, Expectations

First, we collaborate on what you want to achieve and which of those achievements are most important to you.


Then we take a hard look at the internal and external resources and technologies you are willing to commit to achieving those objectives.    growth objectives / priorities

Deeply Understand Your Market, Customers, Current Messaging

Next, we exchange ideas until we have a mutual understanding of your business, your customers, your marketplace, and your competitors. 


Together we identify demand gaps, opportunities, and challenges. We look at customer pain points, fears, and decision triggers, and identify problems your customers need and want solved.


We review your current marketing actions, expenditures, and results, and look closely at yours and your competitors strengths and weaknesses.

market and competitive research

Clarify Your Value Proposition

We define, refine, and clarify solutions to client problems.


We talk with clients to identify why they buy...or don't buy from you now.


We explore objections, biases, and issues with you, your team, and the service and value you provide.


We clarify your unique value proposition, differentiators, competitive advantages, and perceived brand value.    selling intangible value

Plotting Your Value Story

Just because your story is about business, it doesn't have to be stiff and relentlessly serious.


Clients are also people... who like to be entertained, like to learn, and enjoy an engaging story, well told. 


Together, we plot your value story, creating a value story outline that aligns your growth objectives, capabilities and business personality with client needs at every touch point of their relationship with your business. content strategy

Telling Your Story, One Engaging Piece at a Time

And finally, we turn your story outline into copy and content that clearly communicates your value story, in the most effective way at every client contact point...


...from pre-contact research, through the entire purchase cycle, to post-sale "value update", and the "Hi, how you doin'?" a year down the road.


Ways we use your value story to grow your service business


  • Pre-purchase research (website) - Simplify site navigation / Web pages
  • Lead generation - email / landing pages / blog posts
  • Client retention - Newsletters / email
  • Proof of value - Case studies
  • Sales enablement - Sales process content
  • Long-term brand value - Consistency of all the above
  • Thought leadership - white papers / eBooks
  • Client retention - Consistency of all the above

your never-ending story 


SOUNDS ABOUT RIGHT | LETS GET STARTED

OR... Not so fast. I need to learn more.

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